Interorganizational Monitoring: Process, Choices, and Outcomes

Interorganizational Monitoring: Process, Choices, and Outcomes
Author(s): Labianca, Giuseppe and James, Fairbank
Year: 2005
Paper Number: GBS-OM-2005-001
Goizueta Department: Organization and Management

Abstract

Researchers have traditionally investigated aspects of the interorganizational monitoring process in piecemeal fashion. This conceptual piece argues that juxtaposing the categorization process with interorganizational emulation, imitation, and competition, brings focus to organizations' attempts to acquire information from other organizations, signal internal and external constituencies, and ultimately change. We argue that the depth or intensity with which the monitoring process is pursued, as well as the breadth or degree of overlap in the sets of organizations chosen to monitor, determines the volume and diversity of information acquired, the strength of the signal sent to constituent groups, and the amount and type of change likely to emerge from the process. All of these factors will ultimately affect the firm's future performance.